Shipping policy

Shipping Policy – Al-Kanz

At Al-Kanz, we are committed to delivering your orders quickly, safely, and at no extra cost.

Free Shipping

We are pleased to offer FREE standard shipping on all orders delivered within the Kingdom of Saudi Arabia.

Processing Time

• Orders are processed within 1 business day after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 business days

• Other Regions: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays. Typical delivery windows in KSA commonly fall within this range.

Delivery Areas

We currently deliver to all cities and regions within the Kingdom of Saudi Arabia.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation message with a tracking number, allowing you to monitor your shipment until delivery.

Delivery Information

Please ensure that your shipping address, mobile number, and other delivery details are accurate when placing your order. Incorrect or incomplete information may result in delivery delays.

Failed Delivery Attempts

If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, our customer support team will contact you to arrange redelivery.

Damaged or Missing Orders

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your order. We will work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are happy to assist you.

Thank you for shopping with Al-Kanz.